09dat Privacy Policy — How We Collect, Use, and Safeguard Your Personal Data

This Privacy Policy applies to the 09dat online casino and sports betting platform, accessible at https://09dat.io (the "Platform"). References to "09dat", "we", "us", or "our" in this policy refer to the operator of the 09dat Platform.

09dat operates as a digital entertainment platform serving players in Bangladesh. We are the data controller in respect of the personal data collected through the 09dat Platform, which means we determine the purposes and means by which your personal data is processed. Our primary point of contact for all privacy-related enquiries is [email protected].

This Privacy Policy is intended to inform you clearly and honestly about how we handle your personal data. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are published on the 09dat Platform.

09dat collects personal data through several channels: directly from you when you register an account or interact with the Platform, automatically through your use of the Platform, and in limited cases from trusted third-party sources such as identity verification providers. The categories of personal data we collect include the following:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond identity document photographs where required for KYC), or health data, except where explicitly required to comply with responsible gaming obligations (for example, if you self-disclose a gambling-related concern when requesting self-exclusion).

09dat uses the personal data we collect for the following purposes. We only process your data for purposes that are compatible with those listed below:

• Account Registration and Management: To create and maintain your 09dat player account, verify your identity, and administer your account settings and preferences.
• Service Delivery: To enable you to access and use the full range of games and betting markets on the 09dat Platform, including cricket betting, live casino, slots, and video poker titles.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records in BDT.
• Identity Verification and Fraud Prevention: To verify your age (minimum 21 years), identity, and source of funds as required by anti-money laundering obligations, and to detect and prevent fraudulent activity on the Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling behaviour and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Customer Support: To respond to your enquiries, complaints, and requests submitted via email or live chat to the 09dat support team.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including record-keeping and reporting requirements.
• Platform Improvement: To analyse aggregated usage data to understand how players use the Platform and to improve its features, performance, and user experience.
• Marketing Communications: To send you promotional offers, bonus announcements, and platform updates where you have consented to receive such communications or where we have a legitimate interest in keeping you informed of relevant offers. See Section 10 for your opt-out rights.

For each category of personal data that 09dat processes, we rely on one or more of the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and 09dat — specifically, to register your account, process your transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering checks, and responsible gaming record-keeping obligations.
• Legitimate Interests: Processing carried out in pursuit of the legitimate interests of 09dat or third parties, where those interests are not overridden by your fundamental rights and freedoms. This includes fraud prevention, platform security, and improving the 09dat service.
• Consent: Where we rely on your consent — for example, for certain marketing communications — you may withdraw that consent at any time by contacting [email protected] or by using the unsubscribe mechanism in any marketing email we send you. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

09dat uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to remember your preferences, to analyse how the Platform is used, and to protect against fraud and abuse. Cookies are small text files stored on your device when you visit the Platform.

The categories of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled without significantly impairing Platform functionality.
• Functional Cookies: Used to remember your preferences, such as your chosen language, display settings, and previously entered details. These improve your experience on the Platform.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and use the Platform. This data helps us identify areas for improvement. We use industry-standard analytics tools for this purpose.
• Security and Fraud Prevention Cookies: Used to detect and prevent fraudulent activity, including the detection of bot traffic, account takeover attempts, and duplicate account registration.

Most web browsers allow you to control cookie settings through your browser preferences. Please note that disabling certain categories of cookies may affect the functionality of the 09dat Platform. Continued use of the Platform following your acknowledgement of this policy constitutes your acceptance of our use of cookies as described above.

09dat does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors: We share transaction data with payment service providers — including bKash, Nagad, Rocket, Upay, and card network processors — solely to facilitate your deposits and withdrawals. These providers process your payment data under their own privacy policies and applicable financial regulations.
• Identity Verification Providers: We engage third-party KYC and AML service providers to assist with identity verification and fraud screening. These providers process identity data on our behalf under strict contractual data processing agreements.
• Game Software Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as a player session token) necessary to deliver their game content. They do not receive your full identity or financial profile.
• Technology and Infrastructure Partners: We use cloud hosting, cybersecurity, and analytics service providers who may process technical and usage data on our behalf. All such providers are bound by data processing agreements that prohibit them from using your data for their own purposes.
• Legal and Regulatory Authorities: We will disclose personal data to competent authorities, law enforcement agencies, or courts where we are required to do so by applicable law, court order, or regulatory obligation. We will notify you of any such disclosure to the extent we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the 09dat business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights under this policy will continue to apply.

09dat retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Active Accounts: Personal data associated with your active 09dat account is retained throughout the period that your account remains open and in good standing.
• Closed Accounts: Following account closure, 09dat retains identity, financial, and gaming activity data for a minimum period to comply with anti-money laundering record-keeping requirements. The precise duration is determined by the applicable regulatory framework at the time of closure.
• Transaction Records: Financial transaction records, including deposit and withdrawal histories denominated in BDT, are retained for the period required by applicable financial regulations.
• Support Communications: Customer support correspondence, including emails and chat transcripts, is retained for a reasonable period following resolution of the relevant enquiry or complaint.
• Marketing Consent Records: Records of your marketing consent or opt-out preferences are retained for as long as necessary to demonstrate compliance with our marketing obligations, even if you subsequently opt out.

When data is no longer needed and no legal obligation requires its retention, 09dat will securely delete or anonymise it so that it can no longer be linked to your identity.

09dat employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the 09dat Platform.
• Encrypted storage of sensitive data fields, including payment information and identity verification records, within our database infrastructure.
• Role-based access controls ensuring that 09dat staff can access personal data only to the extent required for their specific job function.
• Multi-factor authentication requirements for internal systems that store or process player data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Continuous monitoring of system access logs for anomalous activity, with automated alerts for potential security incidents.
• Staff training on data protection obligations and secure data handling practices.

In the event of a personal data breach that is likely to result in a high risk to your rights, 09dat will notify affected players promptly and take all reasonable steps to contain and remediate the breach. No security measure is infallible, and 09dat cannot provide an absolute guarantee against all possible security threats. We encourage you to protect your own account by using a strong, unique password and enabling any two-factor authentication options available within your 09dat account settings.

The 09dat Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, access the Platform, or provide any personal data to 09dat.

If 09dat becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete all related personal data, and void any transactions and balances associated with that account. If you believe that a minor has registered on the 09dat Platform, please contact us immediately at [email protected].

With your consent, or where we have a legitimate interest in keeping you informed of offers that are directly relevant to your use of the 09dat Platform, we may send you promotional emails or platform notifications about bonuses, new game releases, seasonal promotions, and special events relevant to players in Bangladesh.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email we send you.
• Contacting our support team at [email protected] and requesting to be removed from our marketing list.
• Updating your communication preferences in your 09dat account settings, where this option is available.

Opting out of marketing communications will not affect the delivery of transactional communications such as account verification emails, deposit confirmations, withdrawal notifications, or security alerts. These service communications are essential to the operation of your account and cannot be disabled.

The 09dat Platform does not include links to external third-party websites as a matter of policy. In the event that any third-party link appears on the Platform — for example, within the context of a game provider's promotional content — 09dat is not responsible for the privacy practices of any external website. This Privacy Policy applies solely to personal data collected and processed by 09dat through the 09dat Platform at https://09dat.io.

We encourage you to review the privacy policies of any third-party service you interact with, including your chosen payment provider (bKash, Nagad, Rocket, Upay) and any game software provider whose content you access through the Platform.

09dat reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. The effective date at the top of this page will always reflect the date of the most recent revision.

Where changes are material — meaning they affect how we collect, use, or share your personal data in a way that may be significant to you — we will notify you by email to the address registered on your 09dat account before the changes take effect. Your continued use of the 09dat Platform after the effective date of any revised policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically so that you remain informed about how 09dat protects your data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a complaint about how 09dat has handled your personal data, please contact us using the following details:

• Privacy Enquiries Email: [email protected]
• Subject Line (recommended): "Privacy Request — [Your Registered Email Address]"
• Response Time: 09dat aims to acknowledge all privacy enquiries within 3 business days and to resolve them within 30 calendar days of receipt. Complex requests may require additional time, in which case we will inform you of the extended timeline.
• Support Hours: 24 hours a day, 7 days a week — English and Bengali support available